FAQ

FREQUENTLY ASKED QUESTIONS

Where is my order ?

Please, do not worry about your order. It would finally be delivered to you. Please check your order tracking number. It should be in your emails. Track it and you would find the exact location of your order. We use German and International airmail for our orders and they are all very secure. In other cases, your order can still be in our warehouse ready to be sent out, on the way to your delivery address or has already been delivered. If you would still need help to track your order, please do not hesitate to contact us.

How to refund?

To find the answer to this question, please see our return and refund policy. https://faizadanish.com/return-refund-policy/

How long does a refund take?

Typically, it can take up to 21 days. EEA customers can refund the products in 14 days and then 7 more days to process the refund. Upon receiving the product(s) back to our warehouse or return address, we have to approve the product and then process the refund. Usually, it takes 7 days for refund to go through banking system. If your refund is still not made, please contact us through ” Contact us” form.

What do i do with damaged and faulty products?

We are very sorry if you have received any faulty items. Do not worry! We will fix it for you. If you want a quick service and want this problem to be solved ASAP. Please, contact us via Twitter or Facebook.

We would need a bit more from you on the order. Please provide us with the following information:

Your full name,Product’s image with faulty areas clearly captured, ordered number, product’s name and code, and a short but detailed description of a fault in the product.

Our Shipping Options

We have standard, Semi express and express shipping services available. Usually we deliver products Via Standard German Mail. Within EU Zone our shipping can take 3-5 days, US/Canada and other Zones can take up to 16 days to have the products being delivered. If you would need a quicker service please, contact with us and we can ship your order with a faster service.